Do I need to register to be able to shop at Treasureeye?
No, you can shop as a guest on Treasureeye if you do not want to register on this website. However, we strongly recommend that you register on Treasureeye as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.
I dont remember my password. What do I do?
You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.
Can I edit my personal details?
You can edit your personal details by accessing the “edit details” section in Personal information section.
Can I have multiple accounts linked to the same email ID?
No, you can have only one account linked to a single e-mail address.
Are the personal details that I have shared with you secure?
What are the payment options available?
Domestic Orders Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on Treasureeye will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the recipient of the order.
NOTE : Indian issued cards will not be accepted for international orders.
Which credit cards are accepted for domenstic and international payments?
We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.
Which domestic debit cards are accepted?
|Debit Cards - Visa Gateway||Debit Cards - MasterCard|
|Andhra Bank - Visa Only||Axis Bank|
|Axis Bank Limited - Visa Only||Bank Of India|
|Bank of Baroda - Visa Only||Canara Bank|
|Barclays Bank Plc - Visa Only||Central Bank of India|
|Canara Bank - Visa Only||Citibank|
|City Union Bank Ltd - Visa Only||Corporation Bank|
|Corporation Bank - Visa Only||Federal Bank|
|Dena Bank - Visa Only||HDFC Bank|
|Deutsche Bank AG - Visa Only||ICICI Bank|
|Federal Bank - Visa Only||IDBI Bank|
|GE Money Financial Services Ltd - Visa Only||Indian Bank|
|HDFC Bank Limited - Visa Only||Punjab National Bank|
|ICICI Bank - Visa Only||Standard Chartered Bank|
|IDBI Bank - Visa Only||State Bank Of India|
|Indian Overseas Bank - Visa Only||The Royal Bank of Scotland|
|IndusInd Bank - Visa Only||Union Bank of India|
|Kotak Bank - Virtual card - Visa Only||YES Bank|
|Karur Vyasa Bank - Visa Only|
|Laxmi Vilas Bank - Visa Only||Maestro Cards|
|Standard Chartered Bank - Visa Only||Citibank|
|State Bank Of India - Visa Only||State Bank of India|
|Syndicate Bank - Visa Only|
|Union Bank of India - Visa Only|
Accepted Domestic Banks for Payment through Net Banking?
|Internet Banking - Retail|
|Allahabad Bank||Laxmi Vilas Bank - Retail Net Banking|
|Andhra Bank||Oriental Bank of Commerce|
|Axis Bank||Punjab & Sind Bank|
|Bank of Bahrain and Kuwait||Punjab National Bank - Retail Banking|
|Bank of Baroda - Retail Banking||Shamrao Vitthal Co-operative Bank|
|Bank of India||South Indian Bank|
|Bank of Maharashtra||State Bank of Bikaner & Jaipur|
|Canara Bank||State Bank of Hyderabad|
|Central Bank of India||State Bank of India|
|City Union Bank||State Bank of Mysore|
|Corporation Bank||State Bank of Patiala|
|Deutsche Bank||State Bank of Travancore|
|Development Credit Bank||Syndicate Bank|
|Dhanlakshmi Bank||Tamilnad Mercantile Bank Ltd.|
|Federal Bank||UCO Bank|
|HDFC Bank||Union Bank of India|
|ICICI Bank||United Bank of India|
|Indian Bank||Internet Banking - Corporate|
|Indian Overseas Bank||Karur Vysya Bank|
|IndusInd Bank||Lakshmi Vilas Bank|
|ING Vysya Bank||Punjab National Bank|
|Jammu and Kashmir Bank||Bank of Maharashtra|
|Karnataka Bank Ltd||Bank of Baroda|
|Karur Vysya Bank||Bank of India|
|Catholic Syrian Bank||State Bank of India|
|Kotak Mahindra Bank||Union Bank of India|
|Yes Bank Ltd|
How can I cancel my order?
Orders once placed can only be cancelled prior to shipment. Refer cancellation policy.
In case I change my mind about the size picked up, can I replace the order?
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details. Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return Policy
What do I do if I receive the wrong product?
You can call us on and write to us to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section. For international orders, please check the International Order section under Return Policy.
The product that I received was damaged and I want to return it. What do I do?
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return policy section for details. Call us on or write to us within 7 days of receipt of the product to report the incident. For international orders, please check the International Order section under Return Policy.
What is the return policy?
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return policy for details. For International Orders, please check the International Order section under Return policy.
Do I need to pay for the return shipment if I return my order?
We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Return policy.
Are there certain products which are not eligible for return?
We are committed for ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.